GENERAL TERMS AND CONDITIONS OF SALE

General conditions

Access to the website www.deolivarenolivar.es by the user is free and the conditions of use are subject to prior acceptance in full, expressly and without reservation of these terms expressed here, in force at the time of access, which we recommend be read carefully. In case the user does not agree with these conditions of use, he should avoid entering this website and refrain from making purchases.

Jorge Castellano., with Nif. 28714652A and address Huertas 11 1º C 28220-Majadahonda, within the framework of its activity, provides various content that makes available to users so they can meet their information needs in accordance with the purpose of the web .

The user agrees to access this website in good faith and under the rules of public order, as well as those contained in these terms of use. Access to the website is carried out under the sole and exclusive responsibility of the user, who will be liable in all cases for the damages caused to third parties and to ourselves with their actions.

The user is expressly prohibited from using and obtaining the services and contents offered on this website by procedures other than those stipulated in these terms of use and, where applicable, in the particular conditions that regulate the acquisition of certain services.

At any time, both the presentation and configuration of the website and the services and content provided may be modified, all unilaterally and without prior notice. The modification of the general conditions will not affect the goods or promotions that had been acquired prior to said modification

Through the acceptance of these general conditions, the user states:

•           That you have read and understood what is stated here.
•          That, if you are willing to hire a product and / or service, you have sufficient capacity to do so.
•          That assumes all the obligations set forth herein.

Terms of use

1. Registration:

The use of certain services and contents may be conditioned to the previous registration of the user. The data entered by the user must be accurate, current and true. The registered user will be responsible at all times for the custody of his password, assuming consequently any damages that may arise from its improper use, as well as the cession, disclosure or loss of it. For these purposes, the access to restricted areas and / or the use of the services and contents made under the password of a registered user will be computed as made by said registered user, who will respond in any case of said access and use.

2. Products:

All the products offered by De Olivar en Olivar, appear on the website, along with the main characteristics of the same, the type of packaging, varieties used and the final price of sale to the public, including taxes. The price will be in euros.

Jorge Castellano reserves the right to modify, add or delete products from its catalogue at any time.

Jorge Castellano is committed to guarantee the availability of all products offered in its catalog, although if a product selected for purchase is not available once the sale is made, the online store will notify the user in the less time possible and offer a replacement product of similar characteristics, at the same price, although the user may exercise their right of withdrawal and termination of the contract.

The procedure for the selection of products is that which is reflected in the instructions of the purchase process, as explained on the screen.

3. Processing of the order:

The purchase process in De Olivar en Olivar is based on a virtual cart, to which the user can add the products that he wishes to acquire. To add products to the shopping cart, once the user is on the product description page, he must select the "Add to cart" option provided. At all times the user can access and modify the contents of the cart.

Once the products you wish to purchase are found in the shopping cart, the user can start processing the order, filling in the required information,accepting the general conditions and selecting the payment method. The system breaks down the price of the products, with the VAT included, and the shipping cost.

The User must ensure that the products indicated on the screen are those that he wishes to acquire. Also in this step you can enter, if you have any, a discount coupon code. To continue with the process, the user must choose the payment method to complete the transaction. Once the payment has been made, the user will receive an email confirming the order and the pertinent instructions to track it with the partner company.

4. Payment methods:

The purchase of products through De Olivar en Olivar can be made with the following forms of payment:

•           Pay by Paypal.
•          Payment by bank transfer

Jorge Castellano does not have access to the banking data linked to the means of payment and does not know or record this information during the payment transaction.

 Payment will be made in the account

5. Returns:

The buyer will have a period of 14 calendar days after receiving the product to exercise their right of withdrawal without having to justify reasons or have any sanction.

In accordance with article 102.d) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, this right of Withdrawal can not be exercised on containers that have been opened, even without having been consumed, due to the rapid deterioration of the contents in such cases.

The buyer must state his intention to desist within the indicated period and must return the product. For this the user can send an email to the address info@deolivarenolivar.es including your name and address, as well as the reference number of your order.

Jorge Castellano will reimburse the sums paid by the user without retention of expenses. However, the shipping cost for the return of the product will be charged to the user provided that the reason for the return is foreign to Jorge Castellano.

Upon receipt of the products on which the withdrawal rests and verified its correct condition, Jorge Castellano. will return the user the sums paid within a maximum period of 10 calendar days.

In the event that the return is due to the receipt of defective products will require proof of poor condition of the product. Jorge Castellano It will replace the product without added costs and will take charge of the payment of the amount of the order once it has verified that the merchandise fulfills the previous conditions. To communicate it, the user can send an email to the address info@deolivarenolivar.es including his name and address, as well as the reference number of his order and the reason for the return.

Finally, in the event that the defect comes from a transport incident, it must be communicated within 24 hours of receipt at the email address info@deolivarenolivar.es In this case as in the previous the product will be replaced without added costs for the shortest possible time. You must send us photos of the damaged products for our claim to the insurance company to that e-mail address or by WhatsUp at +34/607846527. If the client does not want the replacement of the damaged products we will proceed to the refund of the amounts paid.

In the cases in which Jorge Castellano. have to take charge of the refund of the amounts paid, will do so via bank transfer to the account number indicated by the user. In these cases the refund will be effective after verifying and validating the status of the returned or damaged product and once it has been verified that the payment has been effective without retrocession possibilities.

To ask us your questions, make any suggestions, communicate any incident or submit a claim, you can do so by sending an email to info@deolivarenolivar.es

Nullity and ineffectiveness of clauses

If any clause included in these General Terms and Conditions is declared, totally or partially, null or ineffective, such circumstance will only affect said provision or the part of it that is affected, subsisting these General Terms and Conditions in everything other, considering such provision, totally or partially, not included.

Applicable legislation and competent jurisdiction

These General Terms and Conditions will be governed and interpreted in accordance with Spanish legislation. Jorge Castellano. and the user agrees to submit any dispute that may arise from the provision of the products or services subject to these General Terms and Conditions to the Courts and Tribunals of Madrid.

SHIPPING & RETURNS

SHIPMENTS

The shipments of De Olivar en Olivar are made throughout Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla) and Europe in a period that: for shipments to the Peninsula and as a general rule, will be 2 to 3 working days from receipt of payment, provided that it is produce before 2:00 p.m. If the order was made after this time, it is considered as received the next day. Outside the Peninsula, these periods can be increased up to 1 week.

We understand that shipping is an important part of Customer Service in an online store, so we put special effort to make these in the best conditions, seeking to offer reliability, flexibility, tracking information and acceptable terms at affordable prices.

The shipping costs are borne by the buyer, unless the amount of the order is more than € 90, in which case will benefit, provided that the destination of the shipment is within the Peninsula, our free shipping promotion.

We guarantee that the products will reach the final destination in perfect condition, and if not, we will offer the replacement of the order or the refund of the purchase price. Shipping costs include handling and packaging costs, as well as transportation. The packing of the products will be carried out in an appropriate way to ensure that they reach their final destination perfectly protected and in good condition.

RETURNS

The buyer will have a period of 14 calendar days after receiving the product to exercise their right of withdrawal without having to justify reasons or have any sanction.

In accordance with article 102.d) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, this right of Withdrawal cannot be exercised on containers that have been opened, even without having been consumed, due to the rapid deterioration of the contents in such cases.

The buyer must state his intention to desist within the indicated period and must return the product. For this the user can send an email to the address info@deolivarenolivar.es, including your name and address, as well as the reference number of your order.

Jorge Castellano will reimburse the sums paid by the user without retention of expenses. However, the shipping cost for the return of the product will be charged to the user provided that the reason for the return is foreign to Jorge Castellano

Upon receipt of the products on which the withdrawal rests and verified its correct condition, Jorge Castellano will return the user the sums paid within a maximum period of 10 calendar days.

In the event that the return is due to the receipt of defective products will require proof of poor condition of the product. Jorge Castellano It will replace the product without added costs and will take charge of the payment of the amount of the order once it has verified that the merchandise ful fills the previous conditions. To communicate it, the user can send an email to the address info@deolivarenolivar.es, including his name and address, as well as the reference number of his order and the reason for the return.

Finally, in the event that the defect comes from a transport incident, it must be communicated within 24 hours of receipt at the email address info@deolivarenolivar.es sending photos of the damaged products in the same mail or by WhatsUp at +34/607846527. In this case, as in the previous one, the product will be replaced without additional costs, or the amount paid will be returned if the client considers it.

Repayment of the amounts paid

In the cases in which Jorge Castellano  have to take charge of the refund of the amounts paid, will do so via bank transfer to the account number indicated by the user. In these cases the refund will be effective after verifying and validating the status of the returned product and once it has been verified that the payment has been effective without retrocession possibilities.

Secure payment

The payment of the products acquired through De Olivar en Olivar it is done using always secure means of payment that guarantee the confidentiality of the data and prevent the manipulation of the same. In no case Jorge Castellano Access or register the banking data linked to these means of payment.

De Olivar en Olivar offers its customers the following forms of payment:

• Payment through Paypal (carries an extra cost due to Paypal expenses), international leader in Internet payments and also guarantee of secure payment.

• Payment by bank transfer.

In the case of payment with PayPal or with Credit Cards, the payment verification is immediate, while in case of payment with Bank Transfer, the verification thereof may take a few days, depending on the bank from which the transfer is made.

PRIVACY POLICY

The use of this website by a user presupposes the full acceptance on its part of the conditions that are gathered here in terms of data protection and privacy.

Data collection and processing

Through this website no personal data of users without their knowledge is collected.

In order to provide the best service and in order to facilitate the use, the number of pages visited, the number of visits, as well as the activity of visitors and their frequency of use are monitorized. This is done using standard access statistics tools on the internet.

De Olivar en Olivar uses its own cookies (session cookies) exclusively for technical purposes to improve the user experience and facilitate navigation of this on our website and access to the different options and services offered therein.

In no case is this information collected by users or the access IP is recorded.

In compliance with article 5 of Law 15/99, of December 13, on the Protection of Personal Data, we inform you that the personal data that is requested and collected on this website will be included in an automated personal data file, registered as required in the General Data Protection Registry, for which Jorge Castellano is responsible and whose purpose is to facilitate the communication of this company with its customers.

When a user provides the personal data requested, filling and sending any of the forms included in the website or sending us an email with personal data, expressly authorizes and consents to Jorge Castellano. to treat and incorporate into the aforementioned file the personal data provided and all the data generated in the subsequent interaction of said user with this website. This authorization will be revocable under the terms established by current legislation.

Jorge Castellano guarantees that the data provided will be treated with the utmost confidentiality and in accordance with the current regulation on data protection and that it will be used exclusively in the terms and with the purposes that are included in the General Registry of Data Protection and are detailed below.

Jorge Castellano It will adopt all the technical and organizational measures necessary to safeguard the security and confidentiality of personal data as required by current legislation in this area.

The user must provide true, accurate, complete and updated data. The user will be solely responsible for any loss or damage, direct or indirect,that could be caused to Jorge Castellano. or to a third party due to the inaccuracy or falsity of the data provided.

Jorge Castellano will not be responsible for the processing of personal data in web pages that the user can access through links contained in our website, or web pages through which the user may have accessed our website.

Data transfer

The personal data provided will not be transferred to any company or be available to third parties, unless the user expressly authorizes it or in the cases provided by law.

Purpose of the treatment

The information requested is adequate and necessary for the purpose indicated in each case and will be used exclusively for that purpose. The user is not obliged to provide them, but without them it is not possible to provide the services offered.

Among the purposes of the processing of these data are:

• Processing, billing, delivery of products and / or provision of services acquired through the web, commercial monitoring, after-sales service and any other activity that may be necessary to carry out the contractual relationship that may be established between the user and Jorge Castellano

• Sending of punctual information requested by the client, response to queries, clarifications, suggestions or claims.

• Sending of the corresponding contents to the informative, commercial, advertising and promotional services that the user has expressly authorized through subscription or acceptance. The subscription or acceptance of any of these services will ensure the exclusive reception of the contents of the same and not of any other information.

Rights of Access, Rectification, Cancellation and Opposition of the personal data of the user

The user can exercise at any time the rights of Access, Rectification, Cancellation and Opposition over their personal data that the law recognizes.

To do so, you must write in writing and authentically certify your identity, by means of a photocopy of ID or equivalent document, to Jorge Castellano via email addressed to info@deolivarenolivar.es or by ordinary mail addressed to Jorge Castellano Huertas 11 1º C 28220-Majadahonda.

Modifications to this policy

This privacy policy is subject to possible modifications due to changes in the criteria of Jorge Castellano or for possible legislative changes. The changes will be published on this website for the users' knowledge and will be valid from the moment they are published in it.